WE ARE THERE WHEN YOU NEED US
WE ARE THERE WHEN YOU NEED US
ALWAYS THE RIGHT SERVICE OFFERING FOR YOUR SPECIAL REQUIREMENTS
With our service packages, we address the individual needs of our customers in Germany and provide them with outstanding quality services. Do you need immediate support from one of our specialists if the worst comes to the worst? Then we have just the right offer with the “Service EXTEND DIGITAL” package with the shortest response time. If you need help promptly, you should choose the “Service EXTEND” package with a target response time < 4 hours working time within the service time. We recommend the “Service CLASSIC” package if it is enough for you that we solve the problem within one working day. Our three-step model with the corresponding structure holds the perfect service for you.
Serviceclassic
Serviceclassic
- Qualified problem acceptance, ET identification and order acceptance by telephone
from 07:30-17:00
or by e-mail (Fridays until 14:00) - Target response time <1 working day
- Warranty: 12 months
- App with basic functions
- No base price
- Telephone support 15 minutes free of charge, after that chargeable
- Video support with costs
- Remote access to machines that have modem, chargeable
- On-site maintenance according to price list or offer
- Warranty extension 12 months
(final maintenance after 24 months) - Repair on site according to offer
Serviceextended
Serviceextended
- Qualified problem acceptance, ET identification and order acceptance by telephone
from 07:30-17:00
or by e-mail (Fridays until 14:00) - Target response time <4 hours Working time within service time
- Time prioritized technician dispatch
- All included services of CLASSIC
- live audio/video chat
- live exchange of images, videos, documents
- Base price from end of warranty
- Minimum term 1 year
- Automatic renewal for 1 year if not cancelled
- Telephone support free of charge
- Video support free of charge
- Remote access free of charge (on machines equipped with modem)
- Spare parts discount 5%
- Maintenance discount 5% (on price list)
- On site maintenance
- Warranty extension 12 months
(final maintenance after 24 months) - Repair on site according to offer
Serviceextended digital
Serviceextended digital
- Qualified problem acceptance, ET identification and order acceptance
by telephone from 07:30-17:00
or by e-mail (Fridays until 14:00) - Shortest response time within service hours
- Time top prioritized technician dispatch
- All included services of EXTEND
- App with basic and online functions
- One-time costs after the end of the warranty for the modem
- Base price from end of warranty, for license app and remote access
- Minimum term 1 year
- Automatic renewal for 1 year if not cancelled
- Telephone support free of charge
- Remote access free of charge
- Spare parts discount 10%
- Maintenance discount 10% (on price list)
- On site maintenance
- Warranty extension 12 months
(final maintenance after 24 months) - Repair on site according to offer
- Modem is provided free of charge during the warranty period, but remains the property of MEBA
- Final maintenance by MEBA included in the scope of delivery
